The Society of Workforce Planning Professionals (SWPP) is a membership association based in Nashville, TN, dedicated to providing education and networking opportunities for workforce planners and managers in the contact center industry.
SWPP offers a range of educational offerings, including certification programs and web seminars, to help professionals enhance their skills and stay updated with the latest trends in workforce management. The association also organizes the annual SWPP Conference, the only event specifically focused on contact center workforce management, providing a platform for industry leaders to share insights and best practices. With a mission to support workforce planning professionals worldwide, SWPP aims to connect individuals facing similar challenges and foster collaboration within the industry.
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