The Consumer Advocate Division (CAD) is an independent division of the Public Service Commission of West Virginia, established in 1981 to represent the interests of residential customers of gas, water, telephone, and electric services. Led by a director appointed by the PSC Commissioners, CAD evaluates matters pending before the PSC, petitions for proceedings to protect customer interests, appears as a party on behalf of customers, and appeals adverse determinations. CAD performs independent analyses, presents expert testimony, and files recommendations and briefs with the PSC to ensure reasonable costs and protect the interests of residential utility customers.
CAD, a member of the National Association of State Utilities Consumer Advocates (NASUCA), does not provide individual legal representation but assists customers in resolving service or billing problems informally. If unresolved, customers can seek assistance from Consumer Affairs Technicians or file a formal complaint with the Commission. CAD's commitment to consumer advocacy is reflected in its annual reports and surveys, providing transparency and accountability in its efforts to safeguard the interests of West Virginia residents.
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