Established in 1967, Customer Research specializes in providing a range of telephone follow-up services to the automotive industry. It focuses on helping businesses increase customer loyalty. The company serves several auto dealers and collision centers throughout North America. Customer Research conducts telephone surveys to help management in monitoring customer satisfaction and obtain valuable research information, as well as generate sales leads. It works with various auto manufacturers, paint companies and several large collision center consolidators. The company provides coverage throughout the United States and Canada. In addition, Customer Research administers telephone follow-up programs for sales, service, body shop, floor traffic and time-triggered customers.
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