Our approach is more like a Match-Making Service for the CNA/Client!
For every new 12-24 hour Client, we send 3 to 5 Caregivers the first week! Then we call the Client and ask "Who was your favorite?". Then we call that Caregiver and ask if they liked the Client as well, and want the case? This allows the Client and Caregiver to "choose" one another! When the Client loves the Caregiver, and the Caregiver loves the Client...that relationship can last for years, making that bond between Client and Caregiver so strong they are usually together the rest of that clients life!
No other Agency in the Senior Homecare service industry does these things to ensure Client AND Caregiver satisfaction! PERIOD! Going forward, we call the Client (or family) every 2-4 weeks and survey them on how is our Caregiver doing? We do this to make sure our Caregiver is giving 100% and consistent with their initial impression.