For the past 35 years, Susan James has been the go-to expert for the needle arts of cross stitch, knitting, crochet, needlepoint and tatting. Her store, The Needler, is where new and experienced crafters gather over their needles amid a rainbow of yarns, floss, cords and thread. At any given time James can be sitting down to troubleshoot a customer's work. Her help is freely offered as long as supplies are purchased at the Needler. To keep ideas flowing, James frequently offers themed Saturday classes such as Knitting with Beads or Two-toned Socks.