Founded in 1980, Telerx is a contact center outsourcer that specializes in provides customer care solutions. The company provides services in the areas of fulfillment, customer relationship management, training, corporate compliance, quality assurance, and data capture, entry, analysis and reporting. It maintains contact centers in Pennsylvania, Texas and North Carolina. Telerx serves clients in the consumer durable goods, retail, health care and pharmaceuticals sectors. It also serves utilities, government and nonprofit agencies and charitable fundraising organizations. The company s clients include Kraft Foods, MARS Direct, CPG Company and The Dannon Company. Telerx is a wholly-owned, independent subsidiary of Merck & Company.
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