The Governor's Advocacy Office (GAO) in Salem, OR is an independent organization that assists individuals and families in resolving concerns or complaints related to services provided by the Oregon Department of Human Services (ODHS). They investigate and address issues of inefficiency or inequity in ODHS programs, reporting regularly to the ODHS Director and Office of the Governor on complaint patterns and trends.
The GAO includes the ODHS Ombuds program, the Foster Care Ombuds, civil rights and discrimination investigations, and oversight of the agency's formal complaint process. They provide support and resources for individuals and families, addressing a range of issues such as child abuse and neglect, foster care, adult and elder abuse, access to public assistance programs, and customer service concerns.
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