First Call For Help-United Way in Cleveland, OH operates the United Way 2-1-1 Help Center, providing free and confidential 24-hour access to social service assistance for individuals in 5 counties, serving 1.5 million people in Ohio. Their trained professionals offer guidance on essential community resources, including education, employment, family support, health care, housing, legal services, mental health, and substance abuse.
Through their dedicated team of Community Resource Navigation Specialists and Community Resource Content Specialists, First Call For Help-United Way addresses over 150,000 needs annually, with a high satisfaction rate among callers who express willingness to contact 2-1-1 again if needed. Their success stories highlight impactful interactions, such as aiding refugees, providing emotional support, and connecting residents with vital resources for a variety of challenges.
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