The Daniel Group in Charlotte, NC specializes in providing customizable B2B Customer Experience (CX) programs for businesses in industries such as industrial equipment, transportation, and manufacturing. Trusted by major companies like Caterpillar dealers and Navistar, they have conducted over one million B2B Customer Feedback Surveys since 2005, helping clients enhance customer experiences through valuable insights.
Their comprehensive survey approach includes live telephone interviews, qualitative feedback, and digital channels, allowing businesses to capture feedback when and where it matters most. The Daniel Group empowers B2B companies across North America to proactively address challenges and build a stronger CX culture through their expertise in customer feedback solutions.
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