New Bern Utility Service is a division of the City of New Bern, NC, providing electric, water, wastewater treatment, refuse, and parking services to over 25,000 customers in the region. Their Customer and Payment Services office offers assistance with utility accounts, payment arrangements, and educational resources to help customers manage their utility use.
Customers can access online payment options, report service outages, and find information on starting or stopping utility services, as well as ways to reduce utility bills and request payment plans. The utility service strives to provide efficient and reliable services to residents and businesses in New Bern and surrounding areas.
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