Call Record Analyzer (CRA) is a modern cloud scale platform based in Greensboro, NC, offering intuitive call analytics and troubleshooting tools for Cisco Unified Communications Environments. With its deep insight into UC environments, CRA provides meaningful call analytics, easy call blocking, E911 notification capabilities, and troubleshooting solutions, making it an essential solution for businesses seeking to optimize their Cisco UC systems.
Trusted by various brands, CRA's intuitive dashboards and customizable features allow users to track phone usage, analyze network performance, and visualize call flows. With its secure cloud service delivery and support for Cisco UCM 5.x to 12.x, CRA ensures easy setup and use within minutes, empowering help desk IT staff, customer care departments, and telecom teams to efficiently troubleshoot and respond to call-related issues.
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