T R Joy & Associates Inc is a leading provider of comprehensive customer support options for their products, offering both standard and premium support packages. With their Standard Support and Software Maintenance package, customers receive up to three years of coverage for appliance hardware and software, including telephone and email support during business hours. They prioritize support incidents based on severity level, ensuring prompt response and resolution.
For customers with high availability demands, T R Joy & Associates Inc also offers Premium Support and Maintenance, providing round-the-clock telephone call response and problem resolution. They offer level 1 through level 3 technical support, and proactively notify customers of software updates and revisions to maximize the value of their products. With a commitment to customer satisfaction, T R Joy & Associates Inc is dedicated to providing reliable and efficient support for their clients.
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