IVR Technology Group is a leading provider of engagement automation solutions based in Amherst, NY. They specialize in voice surveys, automated payments by phone and text, outbound campaigns, and self-service customer engagement automation. With a focus on customer experience excellence, IVR Technology Group helps companies engage with their customers through innovative solutions that drive increased response rates, reduce costs, and enhance overall customer satisfaction.
With a track record of success, IVR Technology Group has helped hundreds of companies across various industries, ingesting over 560,000 voice surveys, processing $745 million in automated payments, and delivering 1.2 million outbound campaign messages. Their expertise in contact center automation and customer feedback management makes them a trusted partner for businesses looking to transform their customer experience and drive customer loyalty.
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