WWW.RUSTICLIGHTINGANDFANS.COM was founded to provide the widest selection of rustic, western, lodge and cabin lighting possible at reasonable prices and is part of the Kiva Lighting family. Kiva Lighting has been manufacturing and retailing lighting since 1992 and is known nationwide for its quality and service. Lighting is a tricky and expensive proposition and we provide the services of a full service lighting showroom, only with more options and lower prices. Our "phone in order" policy, while sometimes being a little more inconvenient than an online shopping cart, also dramatically reduces ordering mistakes. In many instances our professional sales consultants will save you money by suggesting alternative lighting suggestions or brands. We strive to make purchasing lighting an easy and enjoyable experience. Our surveys show that providing personalized service and assistance is one of our customers most important criteria when purchasing both locally and online. It costs us more also to provide the service, but our incredibly low returns rate, less then 1/2 of 1%, demonstrates just how effective it is. As you will find when browsing our site, we are not just another website operating out of a PO Box with minimal customer service support. We manufacture many of the lights instead of just importing them from China. That allows us to offer the unlimited options, and still keep our prices low. Pricing and Marketing We believe in fair, transparent pricing and upfront shipping policy ( free 99.9% of the time ) for everyone. Our prices are the lowest possible and we never offer any fake sales or phony coupons. To illustrate these common situations, we have taken snapshots of various other website pages showing their style of marketing along with our regular price. Lighting is a very complicated, detailed and often expensive product that takes careful consideration and dedicated customer service to insure you are happy with your purchase. You will never find any pillows, toothbrush holders, paintings or sheets on our site. It is very difficult to be knowledgeable of everything, so we decided to specialize only in lighting. As one of the oldest internet lighting companies, our support staff have over 25 years of lighting experience and are more experienced than most "lighting showroom" sales staff. We believe that an educated customer is the best customer.
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