Tenacity Inc. is a global diversified services management firm based in Springfield Twp, NJ, with over 30 years of experience in helping B2B service providers improve their commercial results. Their proven Clients for Life client retention process has protected over $23 billion in client contracts, making them a trusted partner for some of the largest and most successful service providers worldwide.
With a focus on assessing customer value perception and the impact of retention on profitability, Tenacity Inc. offers tailored solutions such as internal capabilities assessment, fresh eyes review, and postmortem audit. They work closely with leadership to create a strategy that provides direction and structure, while also identifying warning signs to mitigate risks. By executing on proven principles and delivering technical excellence, Tenacity Inc. helps organizations establish the highest retention rates in their markets and continuously provide relevant value to their clients.
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