E.G. Insight is a well-established customer experience consulting firm based in Saint Paul, MN. With over 31 years of experience, they specialize in helping companies retain and grow their key customers by using customer feedback to uncover growth opportunities and reduce retention risk. They offer a range of services, including customer surveys, employee interviews, market studies, and focus groups, to gather and analyze information about strategic accounts. E.G. Insight has served organizations in over 70 countries worldwide and has conducted over 300,000 interviews.
Their approach is centered around the belief that truly listening to the voice of the customer requires letting them speak directly to the company and its people. They emphasize the importance of talking to the right people in the right places, as not all customers are created equal. E.G. Insight helps clients go beyond just collecting data by providing actionable insights and helping them turn customer feedback into meaningful actions. They understand that the value of a company is not solely defined by scores but also by the unmeasurable moments and stories customers share. E.G. Insight aims to make the customer feedback process an experience that sends a strong message to customers that they matter and are important.
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