Cool Dog owner Sarah Nordstrom calls herself a "new-school groomer" even though she's been grooming for several years. She wants the dogs to enjoy the grooming process and avoids manhandling them and other "at all costs" approaches. "I want the dogs to be happy," she said.
Ms. Nordstrom is an experienced groomer. She apprenticed to a master groomer for three years and has been grooming for 14 years. Cool Dog is accredited with the Better Business Bureau and the National Dog Groomers Association of America.
Nordstrom has always had her own dogs.