BrightHouse, formerly known as Caversham Finance Limited, was a UK-based company that specialized in rent-to-own and cash lending services for the consumer market. However, as of March 2020, the company has been placed under administration by Grant Thornton UK LLP, with Chris Laverty, Andrew Charters, and Sarah O Toole appointed as Joint Administrators. While the company no longer manages customer accounts or processes payments, its logistics and engineering business, operated by Caversham Trading Limited, continues to support servicing, warranty, and insurance claims for BrightHouse customers.
It is important to note that Trevor O Sullivan, one of the Joint Administrators, has retired from his role. The insurance provided by Caversham Insurance Limited, authorized by the Gibraltar Financial Services Commission, is subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Customers with insurance complaints are advised to contact the customer relations team or visit the company's website for further assistance.
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