Based in Franklin, MA, Bioactive Inc offers Intelligent Virtual Assistant products designed to optimize labor in contact centers and enhance customer experience across various industries. Their Conversational AI technology allows for natural communication, leading to increased engagement, decreased expenses, elevated agent value, and improved customer satisfaction.
With a focus on adaptive understanding and human touch, Bioactive Inc's technology seamlessly combines artificial intelligence with human interaction to provide secure and compliant interactions at an enterprise scale. By shifting from traditional IVR systems to Conversational AI, the company aims to transform contact centers into engagement centers that prioritize customer engagement and satisfaction.
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