With nearly 30 years of experience in the travel industry, owner Ellen Karpman and her staff of travel agents specialize in both corporate business travel and leisure vacation planning (both for individuals and group travel). The agency has a 24-hour emergency line and an office where real people, not machines, answer their phones, Research Travel prides itself on superior personal service—before, during, and after your trip. They take care of any passport or visa requirements, and are always available when a problem crops up during your travels. The experienced agents know how to save you lots of time and money. They have also been to many of the destinations you may be considering, offering valuable one-on-one advice, tips and strategies that you won't find online.