Kramer & Associates is a renowned call center consulting firm based in Tonganoxie, KS. With over three decades of experience, they offer vendor-neutral strategic solutions to enhance customer engagement and optimize resources for businesses. Their comprehensive omnichannel contact center assessments and specialized consulting services have helped numerous clients improve their sales and service processes, resulting in increased customer satisfaction and operational efficiency.
Driven by a mission and passion for customer focus, Kramer & Associates leverages their extensive knowledge of best practices and technical expertise to deliver exceptional results. Their team of experienced consultants works closely with clients to understand their strategic objectives and develop tailored recommendations that align with their business goals. By providing value-added services such as benchmarking, workforce optimization, and process improvement, Kramer & Associates empowers businesses to achieve long-term success in today's competitive market.
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