Focus Services is a customer care company that prioritizes the well-being and development of its employees, offering extensive training, benefits, and a supportive work environment. With a focus on process optimization, they strive to deliver exceptional customer experiences through their contact centers located across North America, Europe, Central America, and Asia.
Combining the advantages of boutique contact centers and big-box operators, Focus Services provides scalable and technologically advanced solutions to meet the unique needs of their clients. Their Strategic Business Units ensure personalized attention and accountability, while their innovative technology, including the agent performance platform ClearView, enables real-time course correction and data-driven insights for improved efficiency and results.
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