The Big Picture, 1404 Broadway Ave, Mattoon, IL 61938, US

Consolidated CCS is well positioned to provide cost effective services for businesses of all sizes and from any industry in support of repetitive business processes. Our core competencies and extensive experience as a provider of outsourced contact center services allows us to offer compelling solutions for your business. Our directors and management team have more than 133 years of collective experience in customer centric environments and have developed contact center best practices. Our depth of experience with Operator Services (OS) and Directory Assistance (DA) translates directly to Business Process Outsourcing (BPO) for functions such as first level customer service, tech support, corporate reception & call transfer, product/service order taking, appointment scheduling, dispatch, medical reception and physician paging, substitute teacher placement for school systems, after hours answering, and message delivery. All of our team members gained experience in a customer-first environment fostered by the independent telephone company (ILEC) that founded the original business more than 120 years ago in support of telecommunications customers.

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