Realtime Digital Innovations, LLC is a cutting-edge technology company based in Westchester, IL, specializing in AI-enabled solutions for contact centers. Their flagship products, ServiceSim and AgentHub, revolutionize customer service by enhancing the abilities of agents through proprietary technology and AI, resulting in faster training, improved performance, and reduced turnover. Trusted by leading companies across various industries, Realtime Digital Innovations is dedicated to maximizing the value of every agent and delivering exceptional customer experiences.
With ServiceSim, agents can practice complex customer scenarios in a realistic environment, while AgentHub simplifies their job through rules-based scripting and step-by-step guidance. Realtime Digital Innovations' solutions are designed to handle the distinctively human tasks that other CX technology overlooks, empowering agents to excel in their roles. By eliminating barriers and driving metric improvement, Realtime Digital Innovations helps organizations achieve significant cost savings and enhance customer satisfaction.
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