Professional Resource Management, also known as PRM, is a privately held company that offers office space and contact center management software solutions. It serves several enterprises and small-sized businesses in the banking, catalogue, manufacturing, hospitality and retail sectors. The company owns the Agent Power software, which is used in contact center operations. Professional Resource Management s software features real-time performance monitoring, work force management improvement and resource planning services. Its clients include Georgia Power Company, Waste Management and Magna Bank. The company works in collaboration with Desk Flex.
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