City of Decatur Water Services in Decatur, IL is responsible for reading and maintaining approximately 31,000 residential, commercial, and industrial water meters each month. They provide services such as assistance with low pressure concerns, identifying leaks, and turning water services on and off. Additionally, they ensure the safety of the water distribution system through backflow device inspections and cross connection surveys.
Water Services Metering staff at City of Decatur Water Services also issues fire hydrant permits for contractors and bulk water haulers, and they are dedicated to water conservation efforts. With a focus on customer service, they complete around 1,100 customer service calls each month, addressing various water-related issues for residents and businesses in Decatur.
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