Arctic Griddle LLC, based in Hayden, ID, was a manufacturer of ice cream roll machines known for their reliability, performance, and safety. However, as of March 2021, the company has ceased manufacturing new machines and is officially closed. They will continue to provide support and honor warranties for existing customers, but they no longer offer support for Chinese-made machines.
With a commitment to customer satisfaction, Arctic Griddle LLC aimed to respond to all emails within 24 hours and encouraged customers to check their trash or spam bin if they hadn't received a response. Their focus was on supporting their own machines, as they had experienced a high demand for assistance with fixing Chinese machines. Additionally, customers had the opportunity to sign up for their e-mail list to receive product updates, industry whitepapers, tips and tricks, and discount offers.
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