Microcall is a leading provider of call reporting and analytics solutions, offering comprehensive insights into voice traffic for businesses of all sizes. Their powerful software analyzes complex data from various voice platforms, including Avaya, Cisco, and Microsoft Teams, to create easy-to-read dashboards that improve employee productivity, reduce expenses, and enhance operational efficiency.
With Microcall's innovative technology, managers can visualize and analyze real-time and historical call reporting analytics, pinpoint system inefficiencies, troubleshoot issues, and receive instant alerts for system failures and irregularities. Their comprehensive features, such as session border controller reporting, MOS call quality analysis, and ad hoc searches, make it easy for businesses to make quick and accurate decisions based on actionable insights.
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