Concentra Solutions Inc is a premier provider of third-party quality assurance and sales verification services for contact centers. With over 27 years of experience, they specialize in driving revenue and mitigating risks through compliance-driven monitoring and customer experience enhancement. Their custom-tailored solutions cater to a wide range of industries, including financial services, insurance, healthcare, telecommunications, and more.
With a strong commitment to integrity, transparency, and diversity, Concentra Solutions offers multi-dimensional insights and recommendations to help organizations improve their sales and productivity. Their highly qualified agents undergo extensive training and evaluation, ensuring compliance with internal and governmental regulations. Through live monitoring, trend-based analysis, risk mitigation, and performance assessment, Concentra Solutions helps clients achieve maximum performance and operational improvements.
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