Concentra Solutions, founded in 1991, is a leading provider of third-party quality assurance and sales verification services for contact centers in the United States and Canada. Specializing in compliance-driven monitoring, the company helps clients in various industries enhance sales, productivity, and customer experience through thorough analysis and reporting.
With a focus on integrity, transparency, and diversity, Concentra Solutions offers custom-tailored solutions to meet each client's individual needs, driving performance and operational improvements. Their team of highly qualified agents undergo extensive training and evaluation to ensure compliance with internal and governmental regulations, providing actionable data and feedback for continuous improvement.
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