Service Journey Strategies Inc is a Winter Park-based consulting firm that specializes in helping organizations improve customer, employee, and business outcomes through a journey-focused approach. They work with clients to shift from a siloed mindset to a journey focus, aligning customer experience activities, technology, data, people, and processes to enhance the results of customers' service journeys.
Their team of experts, with an average of 17 years of CX experience, provides agile and results-first solutions, quickly executing improvements and applying the learnings to design implementation plans and roadmaps for scalable transformations. By addressing structural conflicts and removing friction from channels, experiences, and journeys, Service Journey Strategies helps organizations achieve customer-centricity and gain a competitive advantage.
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