Kramer & Associates Consultants is a vendor-neutral strategic call center and contact center consulting firm based in Miami, FL. With over 30 years of experience, they offer comprehensive omnichannel contact center assessments and specialized consulting services to help businesses improve their customer experience, sales, and service processes. Their mission is to optimize customer engagement, align resources, and increase employee commitment, ultimately driving business success.
By leveraging sales and service excellence, as well as workforce optimization strategies, Kramer & Associates Consultants assist clients in achieving higher levels of customer satisfaction and operational efficiency. Their expertise lies in providing vendor-neutral technology evaluations, quality management, workforce optimization, and process improvement solutions. With a proven track record of delivering results, they are dedicated to helping businesses enhance their customer focus and achieve long-term success.
Generated from the website