J & J Nails is a nail salon located in Miami, FL that offers a range of services including Gel X nails and 3D nail art. The salon is known for its skillful technicians, such as Ty and Thai, who provide professional and thorough work, paying attention to small details and creating a positive ambiance for customers.
However, the salon has received mixed reviews, with some customers expressing dissatisfaction with rude and uncommunicative staff, poor nail quality and drying time, communication and customer service issues, a dirty environment, and negative attitudes from the staff. These weaknesses indicate areas for improvement in order to provide a consistently positive and satisfactory experience for customers.
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