MetricNet is a leading provider of benchmarking services, offering cost, quality, and service level metrics for contact centers, service desks, and desktop support groups. They cater to organizations that operate their own internal support functions as well as those that outsource to managed service providers.
With a comprehensive resource library that includes articles, ebooks, webcasts, and whitepapers, MetricNet is a trusted source of information for professionals in the contact center industry. Their on-demand benchmarks and training courses are designed to help organizations improve performance and leverage key performance indicators (KPIs) effectively.
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