City Wide Call Center, operated by the Office of Unified Communications in Washington, DC, serves as a central hub for residents and visitors seeking information on DC government services and resources. The 311 call center provides a convenient and accessible one-stop service experience for reporting issues, requesting services, and obtaining city agency contact information.
Empowering citizens to engage with the agency through various channels, including phone, text, social media, and online portals, City Wide Call Center aims to enhance public interaction with the city government and improve customer service efficiency. With a focus on responsiveness and accessibility, the center operates 24 hours a day, 365 days a year to address constituent needs and inquiries.
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