Gem Shelf Inc is a cutting-edge technology company based in Stamford, CT, specializing in knowledge management solutions for organizations. Their innovative NextGen KMS platform combines Generative AI with a modern SaaS infrastructure to ensure accurate and up-to-date knowledge, delivering consistent answers to agents, chatbots, and customers. With their MerlinAI technology, Gem Shelf helps organizations optimize their knowledge, boost agent performance, and enhance customer satisfaction.
By securely integrating with digital assistants, chatbots, and self-service portals, Gem Shelf's suite of transformative knowledge management products enables customers to help themselves, resulting in increased deflection rates and improved efficiency. Trusted by leading companies, Gem Shelf is consistently rated as the top choice for knowledge management, providing organizations with the tools they need to succeed in the fast-paced, on-demand world.
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