Verint Systems Inc in Denver, CO, specializes in providing CX automation solutions to enhance customer experiences. They offer a range of products and solutions designed to increase agent capacity, boost self-service options through AI-powered IVAs, and deliver omnichannel customer experiences. Verint also focuses on improving employee performance and engagement, providing insights into cross-channel CX through Voice of Customer & Employee solutions, and ensuring financial compliance in trading and financial services.
The company emphasizes knowledge management for IVAs and agents, fraud and security solutions to enhance bank security investigations, and generative AI to drive AI outcomes. Verint caters to various industries such as banking, insurance, public sector, retail, and telecommunications, helping clients evaluate potential ROI and access AI innovations efficiently. They prioritize customer success by offering professional services, support, and a customer portal for resources and community interaction.
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