City of New Bern's Customer Payment Services (CAPS) is a division of the Finance Department that caters to the utility needs of over 25,000 customers in New Bern, NC and surrounding areas. CAPS provides customer care for electric, water, wastewater treatment, refuse, and parking services, while also offering educational resources to help customers make informed decisions about their utility usage.
With a convenient location at 606 Ft. Totten Drive, CAPS allows customers to skip the lines and pay their bills online, at Walmart, or through the dropbox located at the rear of the building. For assistance or payment arrangements, customers can reach out to CAPS at 252-639-2750.
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