Tom Murphy is a renowned business consultant, author, and director of the Human Resiliency Institute at Fordham University in New York. With a focus on the travel and hospitality industries, Tom has successfully implemented customer service training programs such as Miami Nice and the Airport Ambassador Program, earning national recognition for his innovative approach to improving organizational performance through people development.
Through his consulting firm, The Service Institute, Tom offers a range of services including organizational development partnership programs, staff training and development, and incentives. His expertise in aviation and access to industry officials also led him to write the award-winning book, "Reclaiming the Sky: 9/11 and the Untold Story of the Men and Women Who Kept America Flying," highlighting the courage and resilience of aviation workers during the tragic events of September 11th.
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