Network Direct, Inc. is a highly experienced call center outsourcing company based in Van Nuys, CA. With over 22 years of senior management experience, their team of professionals has successfully served numerous Fortune 500 companies, offering in-depth knowledge and expertise in integrating contact center organizational strengths and technologies with direct marketing, customer care, and specific industry applications.
As an independent consulting team, Network Direct provides objective and unbiased advice to their clients and contact center partners. They offer complete project management and support, from planning and program development to monitoring, evaluation, program improvement, and cost management. With a focus on compliance and customer service excellence, their QUALITY ON CALLTM division ensures high-touch call evaluations, coaching, and management reporting. Network Direct is dedicated to identifying the strongest and best-fit solutions for each client's unique situation, building a reputation based on objective and unbiased advice over their 18 years of operation.
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