Cotap is a San Francisco-based company that offers intelligent remote service software called Zinc, which enables organizations to enhance service resolution efficiency, boost customer satisfaction, and improve employee engagement. With features like automated routine tasks, analytics for usage trends, and seamless communication across apps, Zinc connects service teams and provides them with the necessary information, knowledge, and connections to succeed.
By integrating with existing tools, Zinc allows service teams to collaborate in context and troubleshoot through 1-on-1 video calls with just one tap. The software also prioritizes security, privacy, and compliance with military-grade encryption, multi-factor authentication, and SSO and SAML 2.0. With Cotap's Zinc, organizations can streamline communication, reduce mean time to repair, and deliver exceptional service to customers.
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