Call Criteria is a leading provider of quality assurance solutions for contact centers, offering AI-enabled voice analytics and human verification services. Their innovative technology, powered by artificial intelligence, allows for automated speech analytics, generative AI, and sentiment analysis, providing actionable insights to improve customer service and sales performance. With a proven track record of increasing ROI, Call Criteria is dedicated to helping businesses in various industries optimize their call center operations.
By combining the latest technology with human review validation, Call Criteria ensures accurate and reliable results, enhancing the effectiveness of AI in quality assurance. Their comprehensive solutions also include coaching tools for agent performance improvement and customizable dashboards for data analysis and actionable insights. With a focus on delivering the latest QA technology and a fully managed service, Call Criteria helps organizations streamline their operations, improve customer satisfaction, and drive business growth.
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