BenchmarkPortal is a leading provider of call center training, certification, and consulting services based in Santa Maria, CA. They offer a wide range of courses and resources to help contact centers improve their performance, increase customer satisfaction, and reduce costs.
With their expertise in benchmarking and industry best practices, BenchmarkPortal helps companies unlock their center's potential and achieve measurable results. Their comprehensive training programs cover all aspects of call center management, from agent training to workforce management, quality assurance, and coaching for performance.
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