Applied Concepts is a leading provider of phone communication skills training for automotive and RV dealerships, offering a comprehensive approach to improving call handling and appointment setting. With their call recording platforms and measurement resources, they have successfully helped dealership teams enhance customer satisfaction, maximize advertising dollars, reduce employee churn, and drive more appointments.
Through their proprietary mobile learning platform, Applied Concepts enables on-the-go training that is accessible anytime, anywhere, without the need for app downloads or logins. Their text-based scheduling system and reminder system ensure seamless and convenient learning experiences, ultimately leading to improved customer service and increased profitability for dealerships.
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