DVSAnalytics is a Scottsdale-based company that specializes in providing modular Workforce Optimization Solutions for contact centers. Their solutions, including interaction recording, analytics, quality management, and workforce management, are designed to meet the unique needs of each contact center, empowering agents to exceed customer expectations and improve overall performance.
With a focus on delivering data-driven insights, DVSAnalytics helps contact centers improve customer service, maintain compliance, reduce risk, settle disputes, and gain key insights. Their solutions are easy to install and manage, and they offer flexible licensing models, including Software as a Service (SaaS), subscription, and perpetual options, to suit the needs of different contact centers.
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