If you're a small business today, odds are good that you have relied on an IT service provider that operates under a "break/fix" model. This means the IT service provider will fix problems that occur on your network after the problem has impacted your business. Often times, these IT vendors are one man operations and are juggling numerous clients, and thus can't be very responsive to your business needs. There are also the IT consultants who charge very high rates and are looking for projects where they can come in, make their money and leave. Neither of these models are beneficial to your business in the long run. As your IT services provider, we believe that we have a responsibility to help you avoid problems before they occur, not wait for problems. Thus, BIS Solutions has invested in tools and technology in-house that are designed exclusively for the purpose of diagnosing and monitoring your computers and network assets 24x7. This technology even gives your network the ability to "self-heal" when certain issues occur, such as email delivery stopping---without the need for a Systems Engineer to be dispatched. If you choose BIS Solutions as your IT service provider, we take on the responsibility of really understanding your business and how your IT operation interacts with your employees, customers, and vendors. BIS will be more than just a "network repair shop". We will plan meetings with you to discuss your business objectives and how these impact your IT investment. Partnering requires establishing long-term relationships with our clients. Networks, even small networks, require maintenance on a regular basis. There are some key things that should be checked on a regular basis with any network to prevent or minimize issues. If we are not regularly checking your network, then when problems occur they take much longer to solve and are generally more severe because they probably went undiagnosed for longer. We can help you reduce as well as stabilize your on-going costs for network support by implementing a sound Network Support Plan. BIS employs an expert team of industry-certified Systems Engineers with diverse skills covering a broad spectrum of IT solutions. Whether you need expertise in servers, security, wireless networks, data backup/storage, or enterprise applications such as MS Exchange, eFax or Document Management---BIS has someone who can help. Also, because our clients' technical documentation is stored centrally, any BIS team member may assist you with issues. We have developed best practices and standards for maintaining, monitoring, and documenting networks. Implementing standards allows us to efficiently manage our clients' networks and gives you, as a small business, access to the same internal IT processes found at world-class IT operations. The "break/fix" model for IT service providers is outdated and we believe at BIS that we should earn our fees by assisting you in maintaining an efficient and reliable IT operation, not by benefiting from your network issues. This shifts more of the burden of running a smooth network operation to us and gives you more protection against large cost overruns. Therefore, your support cost becomes more predictable. BIS has invested in state-of-the-art technology for monitoring and maintaining your network in the most efficient manner possible. This allows us to give you real-time visibility to your network health at a low monthly cost and with our alerting system we can give you fast response if issues occur. Our in-house technology combined with our expert team of network technicians can keep your network running at optimal efficiency at the lowest cost to you possible. We work with each of our clients to develop a comprehensive and proactive Network Support Plan. No network is the same and we tailor your Network Support Plan to your special needs making sure that we understand the key elements of your IT operation before we begin providing your support. We recommend that a
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